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Assistant Manager Customer Service - Urgent Role

Southwest Airlines New York, New York
assistant manager customer service customer service assistant manager airlines management leadership people operations drive team
March 22, 2023
Southwest Airlines
New York, New York
We are on the lookout for an ambitious Assistant Manager Customer Service to join our stellar team at Southwest Airlines in Dallas, TX.
Growing your career as a Full Time Assistant Manager Customer Service is a fantastic opportunity to develop exceptional skills.
If you are strong in project management, critical thinking and have the right experience for the job, then apply for the position of Assistant Manager Customer Service at Southwest Airlines today!

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to whatu2019s important in their lives through friendly, reliable, and low-cost air travel. Our Assistant Manager Customer Service supports our Purpose in their work championing Customer Service Teams at our station. This role works collaboratively with Leaders in Ground Operations to coordinate all Station functions, ensure a safe operation, foster Southwest Hospitality, and drive on-time performance. The Assistant Manager Customer Service brings their leadership and unique background to this growing Station, where theyll have an opportunity to drive the future of Ground Operations.As the Dallas (DAL) Assistant Manager Customer Service, you can expect:
  • A role that includes working assigned shifts. Shifts can include early mornings, late evenings, weekends, and holidays.
  • U.S. citizenship or current authorization to work in the U.S. required and no current oru202Ffuture worku202Fauthorization sponsorship available.
  • For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.u202F
  • Fly for free, as a privilege, on any open seat on all Southwest flightsu2014your eligible dependents too.
  • Up to a 9.3 401(k) Company match, dollar for dollar, per paycheck. *
  • Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit. **
  • Explore more Benefits youu2019ll love: swa.is/benefits
Southwest Airlines is an Equal Opportunity Employer.u202FWe continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.u202FModel the Southwest Way to:
  • Guide and lead team members using SWA talent management practices to coach, develop and engage employees
  • Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
  • Invest in leadership and self-growth through participating in continuous learning and development
  • Actively coordinate with all Departments to maintain the Stations on-time performance
  • Monitor staffing in all areas and verify that overtime is used properly
  • Drive performance processes by setting goals and objectives, monitoring results against key metrics, and holding responsible parties accountable for results
  • Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
  • Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
  • Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
  • Advise Management and other departments in understanding the assigned functional work areas purpose, current workload, and methodology for assignment delivery
  • Coach and develop to establish a diverse talent pipeline
  • Complete assigned and project tasks with minimal direction
  • Meet or exceed performance goals through effective decisions
  • May perform other job duties as directed by Employeeu2019s Leaders
Knowledge, Skills, and Abilities
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
  • Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
  • Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Skilled in assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action
  • Ability to listen to, understand and communicate ideas presented in writing and/or in speaking with others
  • Ability to tell or recognize when something is wrong or is likely to go wrong
  • Ability to apply general rules to specific problems to produce answers that make sense
  • Required: High School Diploma or GED
  • Fully functioning, broad knowledge of Airline Operations
  • N/A
Physical Abilities
  • Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
  • Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing
Other Qualifications
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines
*401(k) match contributions are subject to the plan u2019s vesting schedule and applicable IRS limits **ProfitSharing contributions are subject to plan u2019s vesting schedule and are made at the discretion of the Company Southwest Airlines is an Equal Opportunity Employer.
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Benefits of working as a Assistant Manager Customer Service in Dallas, TX:

Learning opportunities
Company offers career progression opportunities
Attractive package

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