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Retail Lead

Nike New York, New York
retail lead team nike retail sales brand customer service lead drive shopping collaborate management
April 13, 2024
New York, New York

Welcome to the world of Nike, where innovation and performance-driven mindset meet to inspire and ignite the athlete in everyone. As a Retail Lead, you will play a crucial role in leading a team of passionate individuals to deliver exceptional customer service and drive sales in our retail stores. We are looking for a dynamic and experienced leader who is driven by a strong passion for the Nike brand and an unwavering dedication to providing an unforgettable shopping experience for our customers. If you're ready to take on a challenging and rewarding role in an iconic brand, then read on to see if you have what it takes to join our team.\n\nLead and manage a team of retail associates to ensure exceptional customer service and sales performance.
Train and develop team members on product knowledge, customer service skills, and sales techniques.
Create and implement strategies to drive sales and meet performance goals.
Foster a positive and inclusive work environment by promoting teamwork and recognizing individual achievements.
Maintain a deep understanding of Nike products, brand values, and company initiatives to effectively communicate with customers and team members.
Ensure visual merchandising standards are met and maintained in accordance with company guidelines.
Monitor inventory levels and collaborate with management to make necessary adjustments to meet customer demand.
Proactively address and resolve any customer complaints or concerns, utilizing excellent communication and problem-solving skills.
Conduct regular meetings with team members to provide feedback, set goals, and discuss performance.
Collaborate with other retail leads and management to share best practices and improve overall store performance.
Stay up-to-date on industry trends and competition to make recommendations for improvement and innovation.
Uphold all company policies and procedures, including but not limited to safety protocols, cash handling, and loss prevention measures.
Lead by example and consistently demonstrate a passion for the Nike brand and a commitment to providing an exceptional shopping experience for customers.

Nike is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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