Computer Technician

CVS Health Woonsocket, Rhode Island
technician health software management technical maintenance troubleshooting procedures warehouse new software operations vendors military
March 31, 2023
CVS Health
Woonsocket, Rhode Island

Job Description


Full time 2nd Shift M-F 3pm- 11pm 26.50 /hr Starting pay Responsible for the general maintenance and troubleshooting of the facility's terminals, computers, monitors, printers/copiers, Radio Frequency (RF) handheld devices and telephones. Responsibilities also entail knowledge in preventative maintenance procedures, troubleshooting guidelines, work requests documentation, spare parts procurement, and inventory control of assets mentioned above.ESSENTIAL FUNCTIONS• Meet department deadlines. Maintain follow up and follow through• Answer calls and pages professionally and courteously. Complete requests in a timely manner• You should be comfortable working in a warehouse environment, which includes seasonal temperature changes, rolling equipment, and conveyors• Willingness and ability to learn new software, testing procedures, systems and/or requirements deployed in our DC Operations• Troubleshoot and train others on new software, systems, or additions to CVS operations• React to emergency situations and prioritize work requirements• Interact professionally with outside vendors, Management, and Corporate• Ability to converse and relay technical information via e-mail• Read, comprehend, and interpret technical reference manuals• Maintain all service provisions for both DCs: WDC & NSDC


Pay Range


The typical pay range for this role is:


Minimum: 21.00


Maximum: 21.00


Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.


Required Qualifications


Familiarity working in a MDF and IDF rooms• Intermediate computer components knowledge• Familiarity with different Internet browsers such as Chrome, Edge• Ability to set up and configure computers, including mapping of shared drives, installing printers, and setting up desktop shortcuts• Familiarity with MS Office 365 applications• Good working knowledge of MS Access database a plus• Ability to learn quickly and be able to troubleshoot and adapt to a variety of technical situations• Professional telephone etiquette• Good written and verbal communication skills• Knowledge of basic mathematics• Flexibility to work overtime in short notice situations or as needed• Ability to work any shift, any day of the week as needed• Ability to cross-train in the Data Room, and any other function deemed necessary in the Department• Ability to flex schedule for coverage to any shift. Ability to work OT as required, including Saturday and Sunday• Willingness to attend classes or training in computer software/hardware• Willingness to learn the conveyor system software (WCS) and ability to troubleshootMARGINAL FUNCTIONS• Maintain the Computer Room and all equipment therein in a clean, safe, and orderly condition. Maintain first level cleanliness in keeping product free from trash and dust• Greet vendors/contractors at Lobby areas and escort to location where services are to be performed• Perform other duties as requested by Manager• Ability to cross-train and perform to standard in various functions as required by management


Preferred Qualifications


6+ months of warehouse experience wo years’ experience as a Computer Technician or one year experience with an Associate’s of Applied Science Degree / Certification in Information Systems.


Education


High School diploma or equivalent preferred but not required.


Business Overview


Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.


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