Director of Operational Support and Standards, Sportservice, Remote

Delaware North Remote
director operational operational support remote operations leadership procedures operational lead operation operational systems director team
March 24, 2023
Delaware North
Buffalo, NY
The Opportunity

Delaware North Sportservice is hiring a Director of Operational Support and Standards to join our team. As the Director you will provide day-to-day leadership for the standardization of compliance and program processes as well as effective utilization and adoption of systems and standards across our Sportservice subsidiary. This is a hands-on operations leadership role which will require you to be directly involved in the business units and to take personal accountability for meeting operations goals.

Due to the extensive travel for this role, up to 50%, we are open to a remote candidate.

Minimum – Anticipated Maximum Salary: $108100 - $148700 / year

The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at .

At Delaware North, we care about our team member’s personal and professional journeys. These are just some of the benefits we offer:

  • Health, dental, and vision insurance
  • 401(k) with company match
  • Performance bonuses
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and/or professional certification reimbursement
  • Generous friends-and-family discounts at many of our hotels and resorts
  • Lead the strategy and execution of our systems across the subsidiary, including Birchstreet, ServSafe, Eco Sure, SHIFT timekeeping, and food safety metrics

  • Develop the operations systems plan and establishes procedures for maintaining high standards of service delivery; ensures that operations standards, process and procedures are adopted and consistently applied to established customer quality and Sportservice technology standards

  • Ensure internal programs including our sustainability and guest experience programs, GreenPath and GuestPath, are consistently utilized across the subsidiary

  • Establish and deliver annual goals, objectives, and action plans that reinforces and improves standard operation procedures

  • Lead the creation of standard operation procedures, business reports, tools, and metrics

  • Support current and new business contract requirements by implementing required operation systems, driving standards, and measuring utilization

  • Own rollout of enterprise operational systems including planning, costing, feasibility, and execution

  • Partner with cross-functional teams including IT, Operations, and HR to execute the strategy for operational systems

  • Support new business openings by providing hands on direct oversight, problem-solving leadership and the implementation of operational systems and standard operating procedures and support any existing location as directed by the COO

  • Lead change management efforts and identifies early adopters to help influence and implement necessary changes that support Sportservice overall growth

  • Work closely with and manage strategic vendor and client relationships

  • Bachelor’s degree in Hospitality, Business, Information Technology, or related field
  • Minimum of 10 years leadership experience in the hospitality industry driving operating systems and standards
  • Ability to travel up to 50%
  • Experience managing multiple projects simultaneously
  • Ability to manage to financial objectives, budgets, and timelines
  • Strong analytical skills with a high level of proficiency in reading and analyzing P&L statements. make decisions to improve the efficiency and effectiveness of the operations
  • Superb leadership skills with the courage and the ability to confront and address issues across all levels of stakeholders in effective ways
  • Experience developing talent at various levels of the organization
Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Job Summary
Job number: 19687
Date posted : 2023-03-08
Profession: Operations
Employment type: external

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