Loss Prevention Customer Service Associate
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.
Opportunity: Contribute To The Growth Of Your Career.
Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines. The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.
Provides timely, courteous and knowledgeable service to customers
Engages customers, providing support and creating a positive shopping environment
Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence.
Promotes a culture of honesty and integrity; maintains confidentiality
Promotes safety awareness and supports maintenance of a risk-free environment
Follows through on commitments; accomplishes goals with minimum supervision
Adheres to all labor laws, policies, and procedures
Performs other duties as assigned
Maintains a proper and professional stance in the designated area at the front of the store.
Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt.
The CSA provides their own black pants and black shoes.
Responds to customer inquiries.
Properly responds to Merchandise Protection Pedestal Activation.
Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.
Documents required incidents in case management.
Who We Are Looking For: You!
Excellent communication skills and good judgment
Ability to respond appropriately to changes in direction or unexpected situations
Standout colleague, working effectively with peers and supervisors to accomplish tasks
Able to work a flexible schedule to support business needs
1-2 years security experience
Must be 18 years old or older
A Few More Reasons to Love TJX.
Competitive Compensation
Weekly Paychecks
Associate Discount
Career development opportunities
TAAP – TJX Associate Assistance Programs
Be a part of an inclusive team
Flexible work schedules
Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.
At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.
Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.