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Nike House of Innovation - Senior Head Coach (Senior Store Manager) - NY, NY

Nike New York, New York
senior nike coach store store manager manager nike retail store team brand people customer service
February 28, 2024
New York, New York

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.

The annual base salary for this position ranges from $112,000.00 to $201,600.00. Actual salary will vary based on a candidate's location, qualifications, skills and experience.

Information about benefits can be found here.

The future of Nike has never looked better.

Our purpose is to unite the world through sport to create a healthy planet, active communities, and an equal playing field for all.

In order to stay at the top of our game, we’re always looking to level-up with outstanding people who provide the kind of above-and-beyond service that inspires Nike fans for life!

As a member of Nike Retail, you'll be part of a diverse & inclusive team with opportunities for personal growth and professional development, all in a casual work environment where you can be your authentic self. And, with a generous employee discount and an overall benefits package that’s among the best around, we’re pretty confident you’re going to love it here!

More about this role

As a Nike Senior Head Coach, your mission is to bring Nike to life for our consumers. The Senior Head Coach is accountable for developing both leaders and athletes within a high profile/volume store to successfully implement Nike’s programs and premium consumer experience(s) in order to drive business results.

Who we are looking for

A top-tier retail leader with a successful track record for building a dynamic high volume, complex store in a fast-paced environment, with high-visibility and potential brand impact. The ideal candidate has the ability to build inclusive, diverse teams through hiring, professional development, ongoing training, and consistent accountability. This leader will have the skillset to identify technical, operational, and organizational roadblocks and seek partnership to resolve them promptly. This leader also has the ability to process non-routine information and convey complex information across diverse stakeholders/audiences.

They will lead, value, and inspire their team to prioritize customer service and deliver the Nike experience to our consumers. A strong connection to the community will be supported by Nike’s Community Ambassador program to further build partnerships within the local community.

What you will work on

As an elevated leader, you will directly lead a large team including varying levels from Assistant Store Managers to Sales Associate. You will drive Store Operations and Brand Initiatives including P/L statements, labor management, expenses, activations and programs. You are tasked with coordinating all the Team and Business results (critical metrics) of the store.

You will lead people, store operations, and store environment to achieve sales, service, organization, customer satisfaction, and profitability goals while maintaining safety and operational standards. You are responsible for communication and delivery of rewards and recognition of the store team. You will build succession plans and effectively handle performance and corrective action processes to drive People Strategy planning.

Who you will work with

The Senior Head Coach provides support to the Retail District Director to develop long term strategies for store growth and opportunity. You’ll work closely with District Partners to maintain safety standards, compliance, loss prevention practices and facilities management.

Qualifications - External


  • A Bachelor's Degree and 6 years retail experience, or 7 years retail experience in lieu of a degree.
  • A minimum of 4 years of store management experience
  • Experience with retail operations, budgeting, planning, customer service, sales, and people leadership and management
  • Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer
  • Proficient in Microsoft Office products and retail business systems
  • Ability to communicate in English
  • Physical requirements include the ability to twist, bend, squat, reach, climb a ladder, and stand for extended periods of time with or without reasonable accommodation
  • Ability to build, lead with courage and manage high profile performing teams
  • Ability to utilize tools to support conflict resolution and employee coaching and counseling
  • Ability to work weekends, evenings, nights, and holidays as needed
  • Passion for the Nike Brand
  • Customer service in a brand retailer

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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