Server - The Living Room and Plaza
MISSION
STATEMENT:
To create experiences by embracing and empowering a diverse collective of team members, collaborators, and guests, who chose to call The Standard home.
Position
Department:
Food
and Beverage- Plaza
Job Overview:
The
server is responsible for all aspects of guest relations, service, and general
upkeep of the restaurant and related areas.
Reports To:
General
Manager of restaurant on duty
Key
Relationships:
Internal:
·
Managers, supervisors, maitre d’, hosts, bussers, runners,
bartenders
External:
·
Restaurant customers and hotel guests/visitors
Work Area:
Plaza
Qualifications and Requirements:
Brand
Ambassador:
Throughout the hotel we actively seek to employ a
unique, diverse and thoughtful group of people that are committed to
delivering our unconventional brand of hospitality while also growing with
us:
·
They
are committed to and fully comprehend the idea of being of service;
·
They do not just
delight guests, but excite them–by creating unique, unexpected & memorable
experiences;
·
They
are ambitious, vibrant and social/friendly individuals;
·
They genuinely
embrace diversity in all forms, interested to have people from all race and
gender to be their friend;
·
They encourage
genuine relationships with guests that enable them to not only preempt needs
but foresee desires;
·
They have
personality and depth;
·
They have a desire
and unyielding appetite for learning & knowledge—being in-the-know with
what is happening in the city and around the world;
·
They are creative
in areas like music, cinema, art, performance, fashion,
design, tech and business;
·
They are engaging,
socially adept and solution-based individuals able to navigate the scene
with confidence and ease;
·
They are able to
entertain guests in a compassionate, respectful and meaningful
manner;
·
They are
authentically themselves;
·
They want to play a
role in constructing a kinder and better world.
Essential:
Physical:
o
Able to work standing for a minimum period of 8 hours a day
o
Periodical bending, kneeling, and stretching
o
Able to pull, push, carry and lift at least 40 pounds of force
o
Must be able to seize, grasp, turn and hold objects with hands
·
Knowledge of drink recipes, Standard Signature drinks and wine
lists
·
Working knowledge of POS system and cashiering
·
Understanding: Ability to read, comprehend and carry out
instructions according to established procedures
·
Comprehension: Fluent in the English language
· Organizational
Skills: Work efficiently, utilize multi-tasking, prioritize tasks
· Hygiene and Sanitation: Adherence to uniform, grooming and
personal hygiene standards and expectations per
SOP’s
·
Punctuality: Adherence to posted schedule and arrival time and
attendance at mandatory meetings when scheduled
·
Responsibility: Personal comportment in line with Standard, New
York policies, standards, and expectations
Desirable:
·
Multi-lingual
Other:
·
N/A
Essential Job
Functions and Responsibilities:
·
Interact and provide food
and drinks for guests in restaurant
·
Keep dining room area clean and organized
·
Maintain a properly set wait station (see SOP’s)
·
Make sure all side work is complete
·
Review menu daily for changes and specials
·
Describe menu items and wine as requested, per training
·
Follow the service and house standard and expectations at all
times
·
Open all wine/water bottles
·
Take order properly
·
Make sure tickets are neat and organized
·
Put order through in Micros properly
·
Handle all payment methods
·
Ensure that all closing side work is thoroughly completed
·
Clean and set up tables and trays
·
Clean, set up, and breakdown tables, trays and station per SOPs
·
Check, clean, and maintain all F&B areas constantly
·
Replenish side stations throughout service
·
Polish silverware and glassware in the service stations and
kitchen throughout service
·
Assist the bartenders in side work including emptying trash from
bar and wait station areas
·
Complete all side work duties per SOPs including pre and post
shift, daily, weekly, and monthly duties
·
Deliver food from kitchen to floor efficiently
·
Ensure guest tables are maintained at all times to company
standards and expectations
·
Describe food items presented to guests when necessary
·
Assist in setting up tables properly
·
Work closely with management team to assess and achieve the daily
needs of each outlet and meet the necessary pars for the individual services.
This will include but is not limited to:
o Napkin
folds – specific design determined by the outlet, store properly in each outlet
o Refill
salt and pepper shakers
o Polish
and stock glassware
o Polish
and stock silverware
o Ensure
linen is retrieved and stored properly for each outlet
·
Retrieve candles, store properly and load votive for each F&B
outlet
·
Perform other duties as requested
Salary: $15/hour plus tips
Standard High Line Employer, LLC (the “Company”) is an Equal
Opportunity Employer. All employment decisions are to be made without regard to
race, color, age, sex, gender, sexual orientation, gender identity or
expression, pregnancy, religion, creed, marital status, transgender status
partnership status, familial status, national origin/ancestry, alienage or
citizenship status, unemployment status, mental or physical disability or
medical condition, handicap, military status, veteran’s status, genetic
information, status as a victim of domestic violence, status as a victim of sex
offenses or stalking, employment status, or any other status protected by
federal, state, or local law. We endeavor to select, place, train, and promote
the best qualified individuals based upon job-related factors such as ability,
work quality, suitability, experience, and potential.