Live Chat Representative

Job Description:

We are looking for a dynamic and motivated Live Chat Representative to join our team at DHL in Chicago, Illinois. As a Live Chat Representative, you will be responsible for providing excellent customer service and support through online chat platforms.

Responsibilities:
- Respond to customer inquiries and issues promptly and professionally via live chat
- Understand and resolve customer concerns in a timely manner
- Provide accurate information about products, services, and policies
- Assist customers with orders, tracking, and returns
- Collaborate with other team members to ensure a seamless customer experience
- Meet or exceed performance metrics and goals set by the company
- Continuously improve processes and procedures to enhance customer satisfaction
- Stay up-to-date on product knowledge and industry trends

Requirements:
- 2 years of experience in customer service or a related field
- Driven and resourceful attitude
- Excellent people management skills
- Strong critical thinking abilities
- Ability to multitask and prioritize tasks effectively
- Excellent communication skills, both written and verbal
- Proficiency in using live chat software and other customer service tools
- High school diploma or equivalent required, Bachelor’s degree preferred

Benefits:
- Training & professional development opportunities
- Paid Time Off (PTO)
- Life insurance coverage

Working Environment:
At DHL, we empower our employees to take ownership and make impactful decisions. We provide a supportive and collaborative work environment where your contributions are valued and recognized.

Equal Opportunity Statement:
DHL is an equal opportunity employer and we welcome applicants of all backgrounds and experiences. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: March 5, 2024

If you are a customer service professional with a passion for helping others and a desire to work in a fast-paced environment, we encourage you to apply for the Live Chat Representative position at DHL in Chicago, Illinois. Join our team and help us deliver exceptional service to our customers every day.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.