Coordinator, Centralized Services

Coordinator, Centralized Services

United States, Georgia, Atlanta

Reservations & Cust. Care

27-Mar-2023

Ref #: 20085

How you'll help us Keep Climbing (overview & key responsibilities)

The Coordinator will serve as the primary point-of-contact for employee leave of absence (LOA) programs and other absence related monitoring for Reservations Sales & Customer Care. This role will also serve as a liaison between employees and Sedgwick, handling employee leave and absence related calls and Sedgwick email correspondences.

Key Responsibilities:

• Support and assist employees and management with LOA requests and guide them through the process.
• Manage claim volume, track and code employee LOA records in accordance with internal workflows
• Provide timely and accurate responses to all levels of management concerning day-to-day LOA activities
• Prepare divisional monthly ad hoc reporting and analyses
• Conduct research, identify trends, gather data and prepare analytically-based recommendations for leaders
• Serve as a subject matter expert on absence initiatives that can include preparing and conducting presentations, providing subject matter expertise support, preparing comparison documents, proposals for policy changes, training, etc.
• Partner with Time & Attendance and Payroll to ensure all return to work employees are processed in a timely fashion
• Work to simplify program structure, streamline processes and improve the employee experience

What you need to succeed (minimum qualifications)

• Candidates for this position should have at minimum a high school diploma/GED
• Have acute attention to detail, strong analytical and problem-solving skills with the ability to identify trends, assess liability and implement process improvements
• Be a self-starter, able to work well with minimal supervision and capable of working under pressure on multiple projects
• Strong interpersonal skills to deliver quality employee experiences by using a professional and service-focused approach when interacting with employees and partners
• Requires the ability to handle and maintain confidential employee information and exercise sound judgment when dealing with sensitive matters
• Must have strong PC skills with advanced knowledge of Excel
• Should possess an overall knowledge of company procedures and policies
• Must be willing to work nights, weekends and holidays to support a 24/7 operation, shifts are awarded based on seniority
• Must be performing satisfactorily in present position.
• Some travel required
• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
• Demonstrates that privacy is a priority when handling personal data
• Embraces a diverse set of people, thinking and styles
• Consistently makes safety and security, of self and others, the priority

What will give you a competitive edge (preferred qualifications)

• Candidates for this position may have completion of a Bachelor's degree and/or 5+ years of relevant experience
• Work experience in FMLA claim administration and absence management
• Experience with Hyperion Brio, MPS, My Time or SAP

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here