Coordinator, Centralized Services

The Coordinator will serve as the primary point-of-contact for employee leave of absence (LOA) programs and other absence related monitoring for Reservations Sales & Customer Care. This role will also serve as a liaison between employees and Sedgwick, handling employee leave and absence related calls and Sedgwick email correspondences.

Key Responsibilities:

• Support and assist employees and management with LOA requests and guide them through the process.
• Manage claim volume, track and code employee LOA records in accordance with internal workflows
• Provide timely and accurate responses to all levels of management concerning day-to-day LOA activities
• Prepare divisional monthly ad hoc reporting and analyses
• Conduct research, identify trends, gather data and prepare analytically-based recommendations for leaders
• Serve as a subject matter expert on absence initiatives that can include preparing and conducting presentations, providing subject matter expertise support, preparing comparison documents, proposals for policy changes, training, etc.
• Partner with Time & Attendance and Payroll to ensure all return to work employees are processed in a timely fashion
• Work to simplify program structure, streamline processes and improve the employee experience

What you need to succeed (minimum qualifications)

• Candidates for this position should have at minimum a high school diploma/GED
• Have acute attention to detail, strong analytical and problem-solving skills with the ability to identify trends, assess liability and implement process improvements
• Be a self-starter, able to work well with minimal supervision and capable of working under pressure on multiple projects
• Strong interpersonal skills to deliver quality employee experiences by using a professional and service-focused approach when interacting with employees and partners
• Requires the ability to handle and maintain confidential employee information and exercise sound judgment when dealing with sensitive matters
• Must have strong PC skills with advanced knowledge of Excel
• Should possess an overall knowledge of company procedures and policies
• Must be willing to work nights, weekends and holidays to support a 24/7 operation, shifts are awarded based on seniority
• Must be performing satisfactorily in present position.
• Some travel required
• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
• Demonstrates that privacy is a priority when handling personal data
• Embraces a diverse set of people, thinking and styles
• Consistently makes safety and security, of self and others, the priority

What will give you a competitive edge (preferred qualifications)

• Candidates for this position may have completion of a Bachelor's degree and/or 5+ years of relevant experience
• Work experience in FMLA claim administration and absence management
• Experience with Hyperion Brio, MPS, My Time or SAP