Vmware engineer
InfoWays
Seattle, Washington
vmware
engineer
vmware
training
troubleshooting
avs
nutanix
interaction
mentoring
css
support engineers
engineers
nsx
May 2, 2024
InfoWays
Seattle, Washington
- Must have a VMWare Certified ( 6.x or higher VMWare Certified professionals · Candidate must have VMWare work experience in implementation and customer interaction.
- Will be training, mentoring & guiding CSS frontline support engineers in triaging, scoping, troubleshooting tickets. So will have to arrive at creating AVS training syllabus by core areas like HCX, NSX, Day 0 provisioning etc.
Will guide and handle Fortune 500 customer interactions. · Will facilitate VMware Tier3 engagement and ensure right amount of troubleshooting is conducted at Tier1 level before engaging VMware external Support.
- Will closely collaborate with Internal technical teams to troubleshoot customer cases. · Able to answer How do I tickets at Tier 1 level · Will provide constant feedback to AVS Engineering on improvements and automations.
- Should have Knowledge on Azure Netapp files storage · At least 1 year or more experience on Nutanix · Nutanix certification will be added advantage not mandatory
Last updated : 2024-04-19
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