Director, Sales Operations
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What can you expect in a Director of Sales Operations role with TaskUs:
As the Director of Sales Operations, you will play a pivotal role in driving the success of our sales team by implementing and optimizing sales processes, strategies, and technologies.
You will be responsible for leading a team focused on improving sales efficiency, productivity, and effectiveness while ensuring alignment with overall business objectives.
Reporting directly to the VP of Sales Enablement, you will collaborate closely with cross-functional teams to drive revenue growth and enhance the overall sales performance.
Key Responsibilities:
Sales Strategy Development: Collaborate with senior leadership to develop and refine sales strategies that align with company goals and objectives.
Sales Process Optimization: Evaluate and optimize sales processes to enhance efficiency and effectiveness, from lead generation to deal closure.
Sales Performance Analysis: Analyze sales data and metrics to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to enhance sales performance.
Sales Forecasting and Planning: Develop and maintain accurate sales forecasts and provide insights to support resource allocation and decision-making.
Sales Enablement: Implement sales enablement initiatives, including training, tools, and resources, to empower the sales team and improve their effectiveness.
Sales Technology Management: Evaluate, implement, and manage sales technology solutions to support sales operations and enhance productivity.
Cross-Functional Collaboration: Collaborate with marketing, finance, operations, and other departments to ensure alignment and support for sales initiatives.
Performance Monitoring and Reporting: Establish KPIs and metrics to monitor sales performance. Generate regular reports and dashboards to communicate performance and progress against goals.
Team Leadership and Development: Lead and mentor a team of sales operations professionals, providing guidance, support, and professional development opportunities.
Required Qualifications:
Proven experience in sales operations or sales management roles, preferably in the BPO industry.
Strong analytical and problem-solving skills, with the ability to analyze data and generate actionable insights.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels.
Demonstrated leadership abilities, with experience leading and developing high-performing teams.
Proficiency in sales technology and CRM systems. Experience with Salesforce is a plus.
Results-oriented mindset with a track record of driving sales performance and achieving targets.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Bachelor's degree in Business Administration, Sales, Marketing, or related field. Master's degree preferred.
Work Location:
Remote
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.