Regional LP Manager

Be a part of an exceptional team that leads company shrink mitigation and safety initiatives while keeping our Guests, Associates, and Communities at the center of everything they do. The face of retail is constantly changing, and this agile team is at the forefront of the latest Loss Prevention technology and analytical tools that help protect company assets every day. Through operational excellence, innovation, and collaboration, the Loss Prevention team is exceptional at quickly designing and implementing innovative new solutions for diverse Loss Prevention challenges while simultaneously building strong partnerships across Human Resources, Stores Operations, Supply Chain, and Compliance teams. Do you enjoy investigating company profitability opportunities? Are you a proactive critical thinker who loves executing a strategic business plan? Then consider joining the Loss Prevention team today!

THE IMPACT YOU CAN HAVE:

The Regional Loss Prevention Manager (RLPM) leads a team of 4 field based multi-unit Area Loss Prevention Managers (ALPMs); coordinates shrink improvement and asset protection programs for a Region of approximately 10 Districts which includes approximately 100- 190 Ulta Beauty Stores. The RLPM is a key business partner and critical advisor to the Regional Vice President fostering positive relationships with District Managers and Corporate and Supply Chain Business Partners to drive improvements to inventory shrinkage, safety and overall Regional results. The Regional LPM is responsible for managing Organized Retail Theft activity within their markets as well as delivering regional reporting and analysis that drives business results and improves profit.   The RLPM reviews the quality of work performed by the Area Loss Prevention Team to ensure that company standards and procedures are followed.  The RLPM acts on behalf of the company to prevent, minimize, and/or recover losses when they occur. 

In all we do, we strive to uphold the company’s values in which we win together, give wow experiences, improve always, do what’s right, champion diversity and, love what we do and own what we do

YOU'LL ACCOMPLISH THESE GOALS BY:

• Hire, manage and develop Area Loss Prevention Managers for future growth; focus on individual development and succession planning to build bench strength and increase internal promotions.
• Provide training, development and advice to Area Loss Prevention Managers in all aspects of their role including training, investigations, interviews, audits, case management, exception reporting etc.…
• In partnership with Area Loss Prevention Manager, educate Field Operation in shrink awareness including programs and methods for protecting inventory, cash, equipment and other company assets.
• Investigate evidence of loss using multiple tools and resources and conduct interviews in a timely manner regarding integrity, theft and violation of company policy. Partner with HR Business Partner, Associate Relations and Legal Services as needed. Provide Regional Vice President and District Managers with recommendations for resolution and improvement.
• Complete exception-based reporting (EBR) review as needed to ensure direct reports utilize store exception reporting to develop internal investigations.
• Review regional reports and analytics to validate ALPMs complete required store visits and audits. Assess and consult with ALPM and District Managers on opportunities to improve results based on store audits. 
• In partnership with Regional Vice President, develop Region’s strategic shrink plan including management and oversight of the Region’s Shrink Focus Program to improve profitability.
• Partner with Regional Vice President and District Managers to coordinate and present information to store and field audience including conference calls and regional and district meetings. 
• Develop and maintain positive relationships with Store Operations Regional Vice President, District Managers and Store Teams and work collaboratively with Corporate and Supply Chain Business Partners to drive improvements in inventory shrinkage, safety and store conditions.
• Collate weekly operational reporting to identify outliers, drive business results and support accountability to processes (i.e. Inventory Control reporting, external incidents, tester and damage metrics)
• Ensure ALPM’s complete necessary training both in new stores and current locations.
• Manage AdHoc CCTV budget within Region to ensure systems receive needed camera upgrades and replacements to support LP investigations and initiatives.
• Ensure store surveillances (opening and closing) are conducted by ALPMs regularly using Loss Prevention tools (inc. covert, remote and in-store CCTV) to identify potential internal integrity issues, safety concerns, fines, lost sales and activity that affect the business.
• Partner with Area LP Managers and Field Leaders and Legal Services as needed to investigate external incidents (i.e. burglary, ORC activity and robbery) and develop action plans for the implementation of preventative measures that will reduce the frequency of the events. 
• Partner with Loss Prevention Director and Vice President, Loss Prevention to identify, recommend and deploy new and upgraded store LP attributes, technology, process improvements related to shrink, security, safety, sanitation and cash management. Reviews and provides recommendations for new and existing store CCTV layouts.
• Responsible for managing Region LP travel expense budget; approves and manages team expenses and timely reporting
• Review the quality of internal and external investigations and interviews performed by the Area Loss Prevention Team to ensure that company standards and procedures are followed and case data is accurate; provides feedback and coaching to ALPM as needed.
• Based on need and experience, support Corporate Operations Partners in various company initiatives, tests, and roll-outs (new and current processes). 
• Participate in various Loss Prevention programs and initiatives and lead special projects to strengthen overall Loss Prevention team and deliver on our company goals and objectives.
• Partner with local law enforcement and retail network as needed to drive case resolution.

THE ESSENTIALS FOR SUCCESS:

• Bachelor’s degree preferred
• Wicklander-Zulawski Interviewing Certificate
• Demonstrated proficiency and expertise conducting investigations, interviews and interrogations
• CFI (Certified Forensic Interviewer) preferred
• Minimum five (5)- seven (7) years’ experience in Loss Prevention in a retail environment; multi-store experience is preferred in a supervisory role
• Previous leadership of field based multi-unit managers
• Strong business relationship skills and developed leadership competencies
• Exceptional written, verbal, electronic communication and presentation skills
• High level of confidentiality and superior organization skills with attention to detail
• Solid analytical skills; able to identify trends to help drive sales, business plans and support operational initiatives that directly correlate with total retail losses.
• Must be comfortable working in an independent manner, able to multi-task, be flexible with and embrace change and prioritize the needs of the business
• Ability to provide guidance and make appropriate decisions in complex and stressful situations
• Demonstrates proficiency in current loss prevention industry current trends and best practices
• Good working knowledge of loss prevention tools and technology and their application to the role (MS Office, EAS, Burglar Alarms, CCTV, Kronos, case management software, exception-based reporting etc.)
• Ability to learn new software programs with minimal training

WORKING CONDITIONS:

• Flexible schedule that meets the needs of the business (schedule may include evenings, weekends and holidays)
• In-town and out-of-town travel within designated market; overnight travel up to 75%
• Responds to store-based emergencies and high degree of accessibility
• Physical demands include periodic ladder climbing, minor equipment repairs, installation of covert cameras or relocation and lifting up to 50 pounds in a retail store environment
• Home based office

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At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.