Customer Service Clerk

Aramark Denver, Colorado
customer service customer service delivery csc communication team sales internal customers web client facing management engagement complaints
March 28, 2023
Aramark
Denver, Colorado

Part-time





Job Description







The Customer Service Coordinator (CSC) position is responsible for providing exceptional service and communication to both internal and external customers in a professional manner. The CSC partners with other roles within the operations team to support client objectives and provide effective solutions to customer needs. This role is responsible for handling inbound inquiries via phone, email, and web formats with the objective of one-call resolution. The CSC will facilitate and resolve issues with product, order and service needs and ensure accuracy and maintenance of department databases and systems.






Job Responsibilities








  • Lead all inbound client facing activity (phones, emails, web, etc.), addressing client requests for orders, service and/or information on products, pricing, refunds, etc.

  • Partner with client facing field roles (BDM, RSM, RSR) to deliver a responsive and cohesive client management experience.

  • Engage clients proactively to secure orders prior to their scheduled delivery, employing professional telephone sales techniques to enhance sales by closing open voids and promoting current promotions.

  • Mitigate client loss by identifying At Risk clients and initiating client retention action plans to address loss of client engagement (no-buy), repeated service issues (unresolved/repetitive delivery & service issues), and poor client satisfaction.

  • Facilitate a positive delivery experience through establishing and maintaining client route assignments, delivery schedules and appropriate delivery frequencies.

  • Enable inter-departmental and client communication on order fulfillment and modifications due to product shortages, missed deliveries, etc.

  • Use systems to ensure all team members have access to the client experience through the recording of all client interactions in Salesforce.

  • Identify, manage, and carry out company service programs to ensure 100% process compliance.

  • Alert management to service concerns not resolved in a timely and acceptable manner.



At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.






Qualifications





  • Solid understanding of customer service processes including handling complaints, inventory or product availability, and service issues

  • Ability to take initiative and demonstrate a sense of urgency

  • 3-5 years of work experience preferred.

  • Strong communication skills.

  • Excellent customer service and administrative skills required.

  • Ability to develop and maintain a positive working relationship with others.

  • Detail oriented, ability to multi-task, with strong organizational skills are required




  • Claim for customers regarding customer disputes
  • Provide customer service support by solving customer complaints/questions
  • Provide prompt and courteous customer service
  • Achieve customer service and sales objective
  • Perform assigned customer service functions to ensure superior customer service to all external and internal customers
  • Perform assigned Customer service functions to ensure superior customer service to all external internal customers
  • Provide a high level of customer service
  • Answer inbound customer service phone calls/li
  • Meet and exceed customer expectations in each customer contact
  • Assist with resolution of customer
  • Respond to customer contacts, answering questions, improving engagement and providing customer service
  • Located in the Spring/Woodlands area
  • Perform assigned customer service functions to ensure superior customer service to all external internal customers
  • Respond to customer, store, and division inquiries
  • Generate correspondence to secure additional customer information to resolve customer disputes
  • Keep records of customer interactions
  • Help develop a vendor team focused on driving customer retention and satisfaction while ensuring excellence in customer service with every customer contact
  • Maintain manual customer charge accounts
  • Establish and maintain customer relationships
  • Provide customer service to all Disney employees with the selection of slip-resistant footwear

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