Transportation Specialist
Aston Carter
Atlanta, GA
transportation
data
team
transportation
calls
management
fulfillment
communication
drive
amazon
customer service
transportation operations
operations
March 28, 2023
Aston Carter
Atlanta, GA
FULL_TIME
Description:
Our Client's Transportation Operations team is seeking a highly skilled and motivated Transportation Specialist Lead to assist in the management of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area.
An ideal candidate has knowledge in the transportation industry and excellent program management skills. He/she has the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high pressure environment.
Responsibilities include, but are not limited to:
· Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
· Communication with internal drivers across the nation to get updates, resolve transportation issues, and problem solve on the fly.
· Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum.
· Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
· Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations.
· Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
· Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.
· Develop performance metrics to assist with driving business results.
· Ability to scope out business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we use.
· Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
Typical Day:
· In the regular season it is it is around 20 to 25 calls per day with internal drivers but sometimes those calls can be up to 30 minutes to get a resolution.
· During Peak Season (September through December) it is more along the lines of 30 to 35 calls a day.
· Although all calls are mainly with internal drivers and suppliers right now, this department is moving to talking to external companies/customers so that's why having good customer service skills and problem resolution is very important.
· This team is the execution team responsible for making sure deliveries across North America are on track. They mainly help the current drivers on resolution, get new drivers if that is needed, and personally update customer. They are moving to being more of the front line facing team for external companies/customers in the near future though.
Hours (can be put on any of the below shifts):
· Monday - Friday / 9am to 5:30pm EST
· Sunday - Wednesday / 9am to 7:30 EST
· Wednesday - Saturday / 9am to 7:30 EST
· Monday, Tuesday, Thursday, Friday / 9am to 7:30 EST
Overtime will be offered starting in September and go through December - up to 20 hours OT a week available
Must be able to work all Holidays since this is the companies busy season
Location: Hybrid schedule
·In office 3 days a week
Additional Skills & Qualifications:
· Transportation and Logistics experience is a plus but not needed. Must have Customer service experience with deescalating and problem solving. Can be from managing customer accounts, conflict resolution, escalation calls, etc.
· Analytical experience is also good as long as they are okay with taking calls. Taking different inputs from different sources and resolving these would be helpful in this role.
· A completed Bachelor's Degree from an accredited university, or equivalent experience
· MS Office experience required, with intermediate level in Excel
· Must be flexible to work some weekend shifts as needed, as this team provides tactical support to Amazon's fulfillment network 7 days/week
· Experience in manufacturing, transportation, customer service, and/or distribution environments.
· Data management & data quality control experience with experience pulling and analyzing large sets of data
· Demonstrated experience using data to drive root cause elimination and process improvement.
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Our Client's Transportation Operations team is seeking a highly skilled and motivated Transportation Specialist Lead to assist in the management of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area.
An ideal candidate has knowledge in the transportation industry and excellent program management skills. He/she has the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high pressure environment.
Responsibilities include, but are not limited to:
· Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
· Communication with internal drivers across the nation to get updates, resolve transportation issues, and problem solve on the fly.
· Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum.
· Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
· Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations.
· Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
· Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.
· Develop performance metrics to assist with driving business results.
· Ability to scope out business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we use.
· Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
Typical Day:
· In the regular season it is it is around 20 to 25 calls per day with internal drivers but sometimes those calls can be up to 30 minutes to get a resolution.
· During Peak Season (September through December) it is more along the lines of 30 to 35 calls a day.
· Although all calls are mainly with internal drivers and suppliers right now, this department is moving to talking to external companies/customers so that's why having good customer service skills and problem resolution is very important.
· This team is the execution team responsible for making sure deliveries across North America are on track. They mainly help the current drivers on resolution, get new drivers if that is needed, and personally update customer. They are moving to being more of the front line facing team for external companies/customers in the near future though.
Hours (can be put on any of the below shifts):
· Monday - Friday / 9am to 5:30pm EST
· Sunday - Wednesday / 9am to 7:30 EST
· Wednesday - Saturday / 9am to 7:30 EST
· Monday, Tuesday, Thursday, Friday / 9am to 7:30 EST
Overtime will be offered starting in September and go through December - up to 20 hours OT a week available
Must be able to work all Holidays since this is the companies busy season
Location: Hybrid schedule
·In office 3 days a week
Additional Skills & Qualifications:
· Transportation and Logistics experience is a plus but not needed. Must have Customer service experience with deescalating and problem solving. Can be from managing customer accounts, conflict resolution, escalation calls, etc.
· Analytical experience is also good as long as they are okay with taking calls. Taking different inputs from different sources and resolving these would be helpful in this role.
· A completed Bachelor's Degree from an accredited university, or equivalent experience
· MS Office experience required, with intermediate level in Excel
· Must be flexible to work some weekend shifts as needed, as this team provides tactical support to Amazon's fulfillment network 7 days/week
· Experience in manufacturing, transportation, customer service, and/or distribution environments.
· Data management & data quality control experience with experience pulling and analyzing large sets of data
· Demonstrated experience using data to drive root cause elimination and process improvement.
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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