Site Reliability Engineer, ASE

SummaryPosted: Role Number:200540671The Apple Services Engineering (ASE) team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a massive scale, meeting Apple’s high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries.

These engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services.

Thanks to Apple’s unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision. That vision always includes a deep dedication to strengthening Apple’s privacy policy, one of Apple’s core values. Although services are a bigger part of Apple’s business than ever before, these teams remain small, nimble, and cross-functional, offering greater exposure to the array of opportunities here.Key QualificationsAt least 5 years in a Site Reliability Engineering, DevOps or infrastructure focused roleExperience supporting internet-facing production services and distributed systemsExperience providing OnCall support to 1st tier production support teams and servicesProficient coding experience with Python or similar scripting languagesPassion for designing and building reliable systemsStrong sense of ownership and integrity demonstrated through clear communication and collaborationExperience in managing and scaling distributed systems in a public, private, or hybrid cloud environmentAutomation advocate - you truly believe in removing operation load with softwareUnderstanding of the Linux Operating System, standard networking protocols, and componentsHands-on experience managing large numbers of diverse systems with configuration management, infrastructure provisioning tools or software delivery platforms (such as Puppet, Ansible, Terraform and Spinnaker)Experience with deploying, supporting and monitoring new and existing services, platforms, and application stacksExcellent troubleshooting and problem solving skillsExperience with disaster recovery, and capacity planningExperience with containers and container orchestration platforms such as Docker and KubernetesExperience with monitoring tools such as Splunk, Grafana, and PrometheusExperience with PCI, ISO 27001, SOX compliant systems is a plusDemonstrated ability to deliver results on time with high qualityExcellent communication skills to work and collaborate with development teamsDescriptionSupport and lead cross functional tier one projects across multiple services.

Support and maintain services by measuring and monitoring availability, latency, overall system health and assessing security hardening.

Develop, manage and support SRE tools and applications.

Engage in improving the whole lifecycle of services from inception through deployment, operations, and refinement.

Analyze logs and telemetry data by writing monitoring and automation code.

Provide OnCall support to 1st level production support teams.

Provide hands-on technical expertise during service impacting events.

Collaborate with other engineers on code reviews, internal infrastructure improvements and process enhancements.

Operating at our scale, across multiple geographically dispersed data centers and servicing hundreds of millions of users presents unique challenges.


As an SRE at Apple, you'll need to solve these problems using data, teamwork, and your own expertise. Will you join us in crafting solutions that do not yet exist?Education & ExperienceBS degree in computer science or equivalent field with 5+ years or MS degree with 3+ years experience, or equivalent.Pay & BenefitsAt Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $138,900.00 and $256,500.00, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.