Provider experience

DescriptionSHIFT : Day JobSCHEDULE : Full-timeBe part of an extraordinary teamWe are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change.

Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

Location : RemoteResponsible for providing quality, accessible and comprehensive service to the company's provider community.

• Develops and maintains positive provider relationships with provider community by regular on-site and / or virtual / digital visits, communicating administrative and programmatic changes, and facilitating, education and the resolution of provider issues.


• Serves as a knowledge and resource expert regarding the most complex provider issues impacting provider satisfaction; researches and resolves the most complex provider issues and appeals for prompt resolution.


• Works with internal matrix partners to triage issues and submit work requests.+ Is assigned higher level, Tier 1 / Platinum providers, but will handle Tier 2 s as well.


• Functions as a high level technical resource to resolve or facilitate complex provider issues. Coordinates Joint Operation Committees (JOC) of Tier 1 / Platinum provider groups, driving the meetings in the discussion of issues and changes.


• Provides assistance regarding Annual Provider Satisfaction Surveys and required corrective action plan implementation and monitoring, education, contract questions and non-routine claim issues.


• Coordinates communications process on such issues as administrative and medical policy, reimbursement and provider utilization patterns.


• Coordinates Provider Manual updates / maintenance.+ Organizes and executes external Provider Townhalls / Seminars and attends State Association conferences (e.

g. : MGMA, AFP, AAP, HFMA).+ Coordinates prompt claims resolution through direct contact with providers, claims, pricing and medical management department.

Identifies and reports on provider utilization patterns which have a direct impact on the quality of service delivery.+ Researches issues that may impact future provider negotiations or jeopardize network retention.

QualificationsMinimum Qualification : + Requires a Bachelor's degree; minimum of 3 years of customer service experience including 2 years of experience in a healthcare or provider environment;

The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19.

If you are not vaccinated, your offer will be rescinded unless you provide and Anthem approves a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate.

Anthem will also follow all relevant federal, state and local laws. Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion.

To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.REQNUMBER : PS71303-US

Last updated : 2023-11-30