Support Service Centre

Fedex is hiring for Support Service Centre

Starting Rate of Pay: $19.51 / hour

Shift Start Time: 3:00pm

Shift End Time: 9:00pm

Responsible for handling customer needs, processing freight documentation, and performing administrative and customer service duties at the service center.

Essential Job Duties/Responsibilities:

1. Perform administrative/clerical functions (e.g., file maintenance, copying, answering phones).
2. Verify and complete required documentation and reports.
3. Provide accurate information and assistance to customers.
4. Enter freight shipment information into the computer system.
5. Administer freight pick-up process.
6. Assist customers via phone, email, and fax.
7. Make freight delivery appointments.
8. Review drivers' Hours-of-Service logs for accuracy.
9. Assist with city operations (e.g., checking in drivers, coordinating drop-offs).
10. Communicate with sales, operations, and other departments.
11. Reconcile cash and checks collected, prepare deposits.
12. Comply with all applicable laws, regulations, and company policies.
13. Perform other duties as required.

Qualifications:

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math.
• Strong written and verbal communication skills.
• Ability to use general office equipment.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational, and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Working Conditions:

• Office/dock environment.
• Fast-paced; deadline oriented.
• Hours may vary due to operational needs.

About Company:

FedEx Corporation, founded in 1971, is a global courier delivery services company headquartered in Memphis, Tennessee. It is known for its overnight shipping service and pioneering tracking system. FedEx operates a vast network of air and ground transportation, serving more than 220 countries and territories worldwide.

The company's name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express, which was used from 1973 until 2000. FedEx is known for its reliable and efficient delivery services, catering to both businesses and individuals.

FedEx offers a range of services including express shipping, international shipping, ground shipping, freight services, and e-commerce solutions. The company has a strong focus on technology and innovation, constantly striving to improve its services and efficiency.

FedEx has a distinctive purple and orange logo, symbolizing the speed and reliability of its services. The company is also known for its commitment to sustainability, with initiatives to reduce its environmental impact through fuel efficiency and alternative energy sources.

In addition to its delivery services, FedEx is involved in various philanthropic efforts, supporting education, disaster relief, and entrepreneurship. The company has a strong corporate culture that emphasizes teamwork, diversity, and community engagement.