Client Success Associate Director

Client Success Associate Director Job ID 160239 Posted 26-Mar-2024 Service line Advisory Segment Role type Full-time Areas of Interest Customer Service, Property Management Location(s) Remote - US - Remote - US - United States of America About The Role: As a CBRE Client Success Associate Director, you will lead operational activities for client services teams in a large market or region. Acting as a liaison between field management, client accounting services, and PM Leadership team ensures consistent high-quality service delivery. Additionally, the Associate Director recommends and implements changes to improve client service processes and procedures. Minimal degree of travel is required. Less than 25%. What You'll Do: Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and mentor team. Supervise the recruiting and hiring of new employees. Coordinate and own the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Assist with the creation of national operational strategies and coordinate efforts to integrate company services for clients, both internally and externally. Apply a broad knowledge of the business, own department, and how that integrates with others to achieve team and departmental objectives. Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans. Identify and solve technical and operational problems of complexity. Improve and change existing methods, processes, and standards within the job subject area. Strategic planning, reporting, and budgeting. Build and maintain strong client relationships, providing day-to-day support. Acts as primary point of contact for clients ensuring high satisfaction. Coordinate and lead activities between various teams for consistent service delivery. Supports and monitors compliance with client requirements and CBRE Global Standards. Collaborate with other departments and provides commentary for analysis reports. Lead communication of standard processes, policies, and initiatives. Prioritize and conduct compliance reviews, facilitate process improvement and implement required changes. Solicit feedback on property manager experiences and implement change where appropriate. Identify, develop, and implement learning environments tailored for client reporting and software applications. What You'll Need: To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. Ability to own the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. Leadership skills to empower the team to achieve broad operational targets with impacts on own job and the jobs within the department. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Strong Financial Analysis skills in Property Management industry Experience using Yardi including Advanced Budgeting and Forecasting Presentation Skills Extensive organizational skills and an advanced inquisitive approach. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Why CBRE? When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry. Our culture is built on our RISE (https://www.cbre.com/about-us/culture-and-history) values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive. Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity! CBRE carefully considers multiple factors to determine compensation, including a candidate s education, training, and experience. The minimum salary for the Client Success Associate Director position is $104,000 annually and the maximum salary for the Client Success Associate Director position is $160,000 annually. The compensation that is offered to a successful candidate will depend on the candidate s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE s applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)