WG - Cocktail Server

Description

Job Summary:

As a Cocktail Server, you will play a crucial role in providing exceptional customer service and ensuring a memorable experience for our guests. You will have the opportunity to work in a fast-paced and dynamic environment, serving a wide range of delicious cocktails and beverages to our diverse clientele.

Duties/Responsibilities:

• Customer Service: Deliver outstanding customer service by greeting and engaging with guests in a friendly and professional manner. Anticipate their needs and provide prompt and attentive service throughout their visit.
• Beverage Preparation: Prepare and serve a variety of cocktails, mixed drinks, beers, wines, and other beverages following standard recipes and presentation guidelines. Ensure all drinks are made to the highest quality and consistency.
• Upselling and Recommendations: Proactively upsell additional drinks, menu items, or specials to enhance the guest experience. Provide recommendations based on guests' preferences and menu knowledge.
• Order Taking and Processing: Accurately take orders from guests, ensuring all details are noted correctly. Enter orders into the POS system promptly and process payments efficiently.
• Cleanliness and Organization: Maintain cleanliness and tidiness of the bar area, including tables, countertops, and bar tools. Keep the service area well-stocked with necessary supplies, such as napkins, straws, and garnishes.
• Teamwork: Collaborate with bartenders, barbacks, and other team members to ensure smooth operations and exceptional service. Assist in restocking inventory and completing side work tasks as assigned.
• Knowledge of Products: Stay informed about the menu offerings, including ingredients, flavors, and presentation. Be able to answer guests' questions and provide accurate information about the drinks and food options.
• Safety and Compliance: Adhere to all safety and health regulations, including responsible alcohol service practices. Follow proper procedures for checking identification and preventing over-intoxication.
• Performs other related duties as assigned.

Requirements

Required Skills/Abilities:

• Exceptional Customer Service Skills: Friendly, outgoing, and approachable personality with a strong focus on providing excellent customer service. Ability to handle difficult situations and resolve guest concerns with professionalism.
• Communication Skills: Excellent verbal communication skills to interact effectively with guests, colleagues, and management. Active listening skills to understand guest preferences and needs.
• Organizational Skills: Ability to multitask and prioritize tasks in a fast-paced environment. Maintain a neat and organized work area and handle multiple orders accurately and efficiently.
• Must be able to work flexible hours, including evening, weekends, and holidays.
• Must have a valid Food Handlers Certification 
• Must have an Alcohol Service Licensing or certification.
• Ability to learn cash register software used by bar or restaurant POS – Aloha, Hot Schedule, Paylocity

Education and Experience:

• Must be at least twenty-one years old.
• Prior experience as a cocktail server or in a similar customer service role is preferred. Familiarity with bartending techniques and drink recipes is an advantage.

Physical Requirements:

• Capable of standing for extended periods, lifting and carrying trays, and performing tasks that involve bending, stooping, and reaching.
• Must be able to lift at least 15 pounds.

Benefits & Perks:

• Accrual up to 40 hours of PTO 
• Dining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones 
• Corporate Shoe Program through Shoes for Crews and Skechers 
• Competitive Pay 
• Flexible Scheduling 
• 401(k) 

Full – Time employees are eligible for the following additional benefits: 

• Medical & Prescription 
• Dental & Vision
• Health Saving Account (HSA)
• Wellness Program  
• Discount Pet Care Plan

*For a complete list of our benefits please visit: squareoneconceptsinc.com/careers