Asst Mgr Ramp

Department:

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Denver (DEN) Assistant Manager of Ramp, you can expect:

Pay & Benefits:
Pay Range of $99,200-$107,440 with the opportunity for future increase per applicable collective bargaining agreement wage scale. Opportunities for overtime and shift premiums.

Benefits you ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck **
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***
Explore more Benefits you ll love: swa.is/benefits

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what s important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Agents extend Hospitality to Southwest s Customers at the ticket counter, baggage service office, and gate area. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers trip. They re friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment.

Additional details:

• A union-based role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Job Summary

• Provides Customer Service for Ground Operations by coordinating all Station functions, to ensure a safe, hospitable, reliable, and on-time operation. Utilizes tactical and strategic skills to ensure operational effectiveness and efficiency.

• Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop and engage employees
• Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
• Invest in leadership and self-growth through participating in continuous learning and development

• Actively coordinate with all departments to maintain the station's on-time performance
• Drive performance processes by setting goals and objectives, monitoring results against key metrics, and holding responsible parties accountable for results
• Review and ensure accurate delay coding
• Monitor staffing in all areas and verify that overtime is used properly
• Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
• Monitor and guide ground support performance to ensure requirements are met
• Monitor functional work area risks, issues, and scope ensuring the appropriate level of priority, visibility, and escalation
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
• Advise Management and other departments in understanding the assigned functional work area's purpose, current workload, and methodology for assignment delivery
• Assist in reviewing, monitoring, and evaluating monthly equipment damage reports
• Coach and develop to establish a diverse talent pipeline
• May perform other job duties as directed by Employee s Leaders

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
• Knowledge of relevant equipment, policies, procedures, and strategies to promote the effective local, state, or national security operations for the protection of people, data, property, and institutions
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
• Ability to listen to, understand and communicate ideas presented in writing and/or in speaking with others
• Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
• Ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem

• Required: High School Diploma or GED

• Fully functioning, broad knowledge of Airline Operations

• N/A

• Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.