Social Worker (Care Service Support Program Manager)
Department of Veterans Affairs
Charleston, SC
social worker
program manager
manager
caregivers
caregiver
csp
veterans
health
education
personnel
coordinator
family
community
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February 23, 2024
Department of Veterans Affairs
Charleston, SC
FULL_TIME
$118922-118922/YEAR
Summary
Serves as a Social Work Program Coordinator, locally titled Caregiver Support Program (CSP) Manager, which provides a state-of-the-art continuum of services, education & resources to caregivers of Veterans with complex needs. Oversees service delivery & coordination of care activities for family caregivers. The CSP includes the Program of Comprehensive Assistance for Family Caregivers (PCAFC) & Program of General Caregiver Support Services (PGCSS) at the VA Health Care System.
Duties
Assigned Duties but not limited to:
- Establish and maintain an ongoing education program for Veterans, caregivers, community agencies, students, and staff to facilitate understanding of clinical practice guidelines, mental health issues, readjustment issues and psychosocial issues facing caregivers.
- Develop and facilitate CSP-program focused direction, orientation, coaching, in-service training, staff development, and continuing education programs for VA facility staff and the community.
- Develop and implements a plan for outreach to Veterans and Veteran caregivers who may benefit from the CSP program services (but who do not presently use VA for their health care needs). This includes outreach to current PGCSS and PCAFC participants to inform of available services.
- Directly supervise the VA HCS Caregiver Support Coordinator(s) (CSC) and, when applicable, Program Support Assistant (PSA) and other inter professional staff assigned to Caregiver Support Program as outlined in VHA Directive 11152(1 ), Caregiver Support Program.
- Coordinate program implementation with multiple clinical services across all campus locations within the VA facility, including but not limited to: nursing; physical, occupational, and speech therapists; mental health and primary care providers.
- Serve as a liaison to Veterans Integrated Service Network Program (VISN) CSP Program and the VA Central Office (VACO) Program.
- Identify unmet needs of the caregiver population, their families/significant others and caregivers.
- Work collaboratively with facility, VISN, and VA Central Office staff to develop and implement solutions-participating in national, regional, and VISN operational calls; contributing to national leadership and council committees.
- Perform the administrative and personnel management function relative to staff supervised including personnel actions, clinical supervision, consultation, negotiation with other departments, and quality improvement.
- Addresses Congressional inquiries, VISN, and VA Central Office action items as requested.
- Develop a data driven, continuous quality improvement program with established goals and outcomes to evaluate and document the program's effectiveness.
- Plans, organizes and coordinates administrative, operational, clinical and personnel activities for the CSP program.
- Perform other related duties as assigned.
Work Schedule: Monday - Friday, 8:00am - 4:30pm,
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 51071
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not Required
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