Customer Service Agent (Above Wing)- ATH

Delta Airlines Athens, Georgia
customer service delta brand customer service ticketing delivery operational mission compliance reservations lifting passenger service delivery
March 27, 2023
Delta Airlines
Athens, Georgia


  • Vision: Deliver world-class service to all customers.

  • Mission: Make every customer feel like the most valued person.

At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.


Customer Service Agent the first to greet our customers and guide and assist them with the ticketing and baggage check-in process. The duties include:


· Handles all facets of work associated with ticketing and making reservations for passengers and those activities necessary to board and deplane passengers, including tagging and lifting passenger's baggage to a bag belt for delivery to the ramp.


· Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately.


· Positively impacts customers' use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.


· Displays a positive image of Delta.


· Keeps customers informed while ensuring service delivery.


· Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time.


· Performs a variety of duties according to the functional work area assignment; however, agents may be cross-utilized and be required to perform all functions. Specific functions, tasks, and departments may vary or be added depending upon the location and operational requirements.


· Subject to rotating shifts and off days.


· May require outside work.


· Practices safety-conscious behaviors in all operational processes and procedures.



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